Legal & Policies

1. Privacy Policy

Plush Gifting & Events ("we", "our", "us") values your privacy and is committed to protecting your personal data.
This Privacy Policy outlines how we collect, use, and protect your information when you visit our website www.plushgifting.com.

1.1 Information We Collect

We collect personal information such as your name, address, email, and phone number when you place an order.
Additionally, we may collect your IP address and browsing data to enhance our website experience.

1.2 How We Use Your Information

- To process and deliver your order. 
- To communicate with you regarding order updates and customer support. 
- To improve our services and website experience. 
- For marketing (via email and WhatsApp), if you provide consent. 

1.3 Consent & Withdrawal

By using our website, you consent to our collection and use of your data.
If you wish to withdraw your consent, contact us at info@plushgiftingco.com.

1.4 Data Security

We take industry-standard security measures to protect your personal data. However, no method is 100% secure.

2. Terms & Conditions

By using www.plushgifting.com, you agree to comply with the following terms and conditions.

2.1 Order Policy

- All orders are final. Orders **cannot be canceled once placed** as they are customized. 
- Ensure all order details are correct before confirming the purchase. 

2.2 Pricing & Payments

- All payments are processed via **Razorpay**. We do not store payment details. 
- Prices listed on the website are final and include applicable taxes. 

2.3 Limitation of Liability

We are not liable for any indirect damages, including shipping delays, third-party service failures, or errors beyond our control.

3. Shipping & Delivery Policy

- We ship orders through **Shiprocket and other delivery partners**. 
- Delivery times vary but typically take **5-10 business days**. 
- We do not offer international shipping at this time. 

4. Refund & Cancellation Policy

- Cancellations: Orders cannot be canceled once placed due to customization. 
- Returns: Accepted only if the product is defective. Customers must provide an unboxing video as proof. 
- Refund Processing Time: Refunds (if applicable) will be processed within 5-7 business days after approval. 

5. Payment & Security Policy

- Payments are securely processed via "Razorpay". 
- Our website is SSL-encrypted to ensure data security. 
- We do not store credit card or payment details. 

6. Grievance Redressal

As per the IT Act and Digital Personal Data Protection (DPDP) Act, you can contact our Grievance Officer for any concerns:

Grievance Officer: **Karan R.** 
Email: **info@plushgiftingco.com** 
Phone: **9730589111** 
Address: **334/4, Neelkamal Bldg, Nazrana Compd, Bhiwandi - 421302** 
Response Time: **Within 30 days**

7. Cookie & Tracking Policy

- We may use tracking tools such as **Google Analytics and Facebook Pixel in the future** to enhance user experience. 
- Users will have the option to manage cookie preferences once implemented. 

8. Updates to This Policy

We reserve the right to modify these policies at any time. Updates will be posted on www.plushgifting.com.